Previous month:
December 2014
Next month:
February 2015

Sure, We Can Do That...

Over the years I've "had coffee" with hundreds of individuals. The call or  Coffee Cu ps
the email comes in asking me, "Hey, can we meet for coffee? I'd like to (pick one) share a story, pick your brain, pitch you a project, catch up, offer my services."

I always say, "Sure, we can do that!"

I always look at this as an investment of time.  Who knows who might have the "magic bullet" that will solve an issue one of our clients might have. Who knows, "the pitch" might be just what we're looking for.  Who knows, maybe I can help him/her find a gig.

Who knows...

So we meet and have a cup and some conversation.

The other day I was visiting with Suku Radia the president of Bankers Trust here in Des Moines.  I said to him, "I understand that you often tell people, when they request a meeting with you, that you always grant the first one." He smiled and said, "Yes, everybody deserves to have a hearing."

I think we're on to something.  Perhaps the next time somebody calls and asks for a meeting you might grant that opportunity. Don't do as I do...but do as one of the most successful business people in the Des Moines Metro does.  If it's good enough for him...I'm in.

What do you think?

6a00d83452534069e20120a53db1ed970b-800wi


You Had Me At "Welcome!"

I've just returned from a four day business trip to Memphis.  I stayed at the Memphis Downtown Sheraton (which at one time was a Marriott property). Sheraton Memphis

One word about the service:  Exceptional

From check in to check out everybody from the front desk the the valet to the bellmen to the folks that cleaned the rooms and served the food. It was the very best I've experienced.

Sure, most folks in the hospitality industry get it when it comes to customer service and they say, "Good morning!" and they say, "Yes sir!" but rarely have I run into so many people who simply opened up and...talked.  They talked about their jobs, their family their work, their church. They took time to have a conversation with a complete stranger.

One of the employees and I talked about the Memphis economy and how it feels like it's passing many by. "I'm not complaining but it's rough Michael. Really tough to make ends meet and I work two jobs."

I listened.  At the end of our brief conversation he said. "Mr. Libbie, thank you for listening and for caring. I really feel better."

People...really good people doing really good work, hard work.

It was great to meet every one of them.  It was great to move them out of "hospitalilty workers" and into...people.  Plain folks who are doing the best they can.

How about you?  Your thoughts?  Have you had the opportunity to experience amazing customer service and...at the same time...get a chance to look beyond the name tag?   Let me know?  I'm interested.

6a00d83452534069e20120a53db1ed970b-800wi

 

Insight Advertising, Marketing and Communications is a full service advertising agency based in Des Moines and the fuel that powers Insight on Business the Daily Business News Broadcast.


I Forgot!

We are all guilty.  Sometimes the rush of getting back to work, the meetings Man oddthat are scheduled while we were out, the stack of mail on the desk.  I get it However, as a business person when we fail to alter our outgoing voice mail message from "I'm out of the office until the 5th..." and it's now the 9th of the month or we continue to have our email set with an automatic response a day or two past our return.  Well, it's not very professional.

So, a quick tip:

When you sent your voice mail or email notification telling folks you'll be gone place a Post-It Note on your computer screen with a note to yourself reminding you to adjust your messages.  That way the first thing you'll see when getting back to the office is your reminder to...change your message.

Simple...no and it helps solve the issue of being reminded by your boss...that your message is out of date.

6a00d83452534069e20120a53db1ed970b-800wi 

 

 

Insight Advertising, Marketing and Communications is a full service advertising agency based in Des Moines and the fuel that powers Insight on Business the Daily Business News Broadcast.

 


Giving Up Twitter!

This week I saw a Facebook Post about a friend who had "given up" on Twitter RejectedTwitter. "I have deleted my Twitter account but will continue Facebook for awhile."

That was followed by several others chiming in saying they "never really got or understood" Twitter.

I understand and that's OK. 

To explain Twitter and the power it holds for news and information doesn't much matter to folks who use social media for...being social. For those of us in business and/or the news world Twitter is a valuable asset.  Spending a few moments rolling through my Twitter TeletypeStream puts me in touch with other business professionals and allows me to digest lots of headline news.

Think of Twitter as an "old school" teletype that used to dominate every newsroom in the nation.  Every few seconds that teletype would spit out the news, weather, markets and more. Twitter is the same thing.  Sure it can be 100% social but it can also be a wonderful tool for business and for news. 

We're here to stay.  Your thoughts?

6a00d83452534069e20120a53db1ed970b-800wi

Insight Advertising, Marketing and Communicaitions is a full service advertising agency based in Des Moines and the fuel that powers Insight on Business the Daily Business News Broadcast.

 


Is It Missing?

I want to help...really!   Faces Many People

"People do business with people they know and trust." That line has been money in the bank for the myriad of chambers across the country and it's true.  We see each other at functions, business networking events, luncheons...we're all real and we recognize each other.

None of us wear a mask.

So...why would anybody create a LinkedIn Profile and fail to upload their photo?  

Daily I get one or two requests to connect with folks who, for some odd reason, wish to remain...faceless.  I don't get it so maybe you can help me better understand why.

Honest, I really am trying to help.  Take a few moments and fill out your profile. Give me a way to make contact with you...like a phone number or an email...and for crying out loud...upload a quick photo.  Your acceptance, no matter what might be your title, will be much more swift....and serious.

Thanks for letting me vent...and Happy New Year! 

6a00d83452534069e20120a53db1ed970b-800wi

 

Insight Advertising, Marketing and Communicaitions is a full service advertising agency based in Des Moines and the fuel that powers Insight on Business the Daily Business News Broadcast.