Nah, We're 8 to 5 - Weekdays Only!

Over the past several weeks we've been following various brands (local, Woman 8 oclockregional and national) and surprised at the vast number of businesses that are posting to social media channels ONLY during the work day. Weekends? Crickets.

It's like their Social Media Ninjas are saying, "Hey, we work eight to five Monday through Friday.  If you wanna follow our brand engagement do so on our time."

Do they know something we don't or are they just doing what they get paid for?

So we did some digging around to learn who is connecting with social media channels and when.  Some interesting consumer trends:

  • Nearly half (47%) of smartphone users visit social media networks every day (Nielson);
  • Want Re-Tweets? Best time to Tweet is 5PM EST (KissMetrics);
  • Best days to Tweet - Midweek and Weekends (KissMetrics)
  • Facebook Shares - Best day is Saturday followed by Sunday (KissMetrics);

And, not every social media channel is the same.  For example posting on Pinterest outside of noon and the weekends isn't advised, "Pinterest is for daydreaming" says Fast Company.

Instagram users ages 18 - 29 make up 53% of all users and 49% of them use the channel daily (Pew Research Center)

LinkedIn users abandon the channel on the weekends and you'll get crickets between 10PM and 6AM (Fast Company).

We could go on and on but the POINT is that if your brand is failing to engage your consumer base when they are using social media...your brand...fails.  It all goes back to the central point of social media and using it correctly...wait for it:  You need to know your consumer; where they are, what they want and how to engage.  Oh, and HOW do you know where your prime demographic is...without spending tons on market research.

Ask them...

Finally, with all the social media tools available to you there is no reason why you can't match your engagement with consumers on...their time.

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Us?  Here is our advertising agency website, you can follow us on Twitter @InsightADV and Facebook?  Sure.  Also we are the fuel that powers Insight on Business the News Hour. (Here is our searchable/mobile friendly Podcast Page or you can download the business interviews from iTunes.  Nifty huh? 

 

Six Hours and Swag

On Friday I spent six hours with 125 others during an American Marketing Association - Iowa seminar on brand engagement and, all I got AMA Iowa Swag was a bag of...swag.

Not!

Look, I do marketing and advertising for a living.  It's my craft to engage, for and with our clients, consumers in the key demographics they wish to reach. So could I learn something from a bunch of thirty-somethings? (Well, then there was Mike Wagner...) Sure!  I love learning how others share their messages, build their brands and engage consumers. Perhaps I'll learn something new. Maybe pick up some new tips or confirm what we're doing for our clients is spot on.

And it was "Yes" to all three areas.  Some key take-a-way items:

  • Brand Engagement Requires Thought - It's not enough to simply post something and hope it will stick. You've got to know who your target demographic is and speak to their passion/interests;
  • Rifles Are Better Than Shotguns - Sure you can scatter your message on whatever media you like but that may not be where your demographic is hanging out. Just because you like the 10PM News doesn't mean that is where your consumer is.  Besides, shotgun marketing is very expensive;
  • Branding Is Everything - Here we go again...branding is not your logo. Branding is everything from how you answer the phone, the outgoing voice mail message you do daily (you do that...right?), the way in which you respond to email, how employees conduct their social media presence, how counter people engage the customer....and on and on and on;
  • Social Media Ain't Free - I do an entire seminar on this for businesses and the bottom line is it takes...work;
  • Skinny Budgets Require Collaboration - How can non-profits build a solid brand by engaging others?  Ask Steven King from the Des Moines Arts Festival;
  • Don't Forget Volunteers - The NASCAR Iowa Speedway has 17 employees but hundreds of volunteers who share a passion for racing. Make sure you train your brand warriors in customer centric engagement methods be they paid or volunteers.

So, you get the point right?  Even "old dogs" can learn.  Oh...and get some cool swag!  Thanks for the opportunity!

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Giving Up Twitter!

This week I saw a Facebook Post about a friend who had "given up" on Twitter RejectedTwitter. "I have deleted my Twitter account but will continue Facebook for awhile."

That was followed by several others chiming in saying they "never really got or understood" Twitter.

I understand and that's OK. 

To explain Twitter and the power it holds for news and information doesn't much matter to folks who use social media for...being social. For those of us in business and/or the news world Twitter is a valuable asset.  Spending a few moments rolling through my Twitter TeletypeStream puts me in touch with other business professionals and allows me to digest lots of headline news.

Think of Twitter as an "old school" teletype that used to dominate every newsroom in the nation.  Every few seconds that teletype would spit out the news, weather, markets and more. Twitter is the same thing.  Sure it can be 100% social but it can also be a wonderful tool for business and for news. 

We're here to stay.  Your thoughts?

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Insight Advertising, Marketing and Communicaitions is a full service advertising agency based in Des Moines and the fuel that powers Insight on Business the Daily Business News Broadcast.

 

The New...Radio?

Back in 2007 we were "pioneers" when it came to podcasting and when we moved IOB Card Backfrom our television broadcast on Webcast One Live to 1350 KRNT for our daily business radio broadcast we took the podcast idea with us. Why? Because it's yet another link in the trend of offering news and information to the consumer when he or she wants to access it...not when we want them to get it.

Have a quick listen to the "new radio" that you get to experience on...your time. Oh, and if your business/service isn't podcasting...why?

 

 

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Contact What?

These are "Stories from the Road" real things that go on...that we could Man odd never make up.

I was visiting with a marketing professional who shared with me a story of a company in the housing/rental business who recently made the decision to stop all Internet, direct and email marketing and focus on, what they call, "Contact Marketing".

I was confused because what I know as "contact marketing" employs some digital efforts so I asked for clarification. "Contact marketing, to these folks, is printing up a bunch of fliers and going out to businesses and leaving them at the front desk or posting them on bulletin boards in grocery stores."

Without a digital presence.

I guess it could be called "Relationship Marketing" IF whomever is doing the legwork takes the time to build a relationship with whomever they are visiting with...but I don't think so because: 

They are selling a commodity.

At some point in my career I want to have discussions with the people who make these kinds of decisions...just to see how they...tick.

Your thoughts?

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Is Politics Good For Business?

Open Numbers 27 Oct 2014Let me be clear, not just business but marketing your product or service via email marketing.  Here is the set up:

Each week we send out an email newsletter with the guest list for our daily business broadcast, Insight on Business the News Hour. (You can take a peek at it here if you wish.)  The system we use, Emma, gives us feedback on how our email newsletter ranks against others using a ten-point scale.  The image here is the response from our October 27th send where it was opened by about 29 percent of the people to whom it was sent.  Now, remember, this is just before the election in November.

This past week we sent out our weekly newsletter and this image is from Open Numbers 25 Nov 2014that mailing.  About 33 percent of the people opened the newsletter and, as you can see the ranking moved from 7.2 to 8.4.

Our take from this?  During the election cycle, and shortly after, there is so much "in-box-email-fatigue" that many folks simply delete, delete, delete.

And, that...if you are marketing using email...is bad for business.  In fact, we'll go out on a limb and suggest that nearly any and all advertising/marketing done during the election cycle is bad for business because so many consumers are...tired.

So, what to do?  That's a great question for you to answer.  Got a tip?

We've got several suggestions but open to what you might think.  Go!

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Oh Those Banner Ads

We're not fans of banner ads mostly because the actual click through rate is lousy and, for the most part, banner ads are major distractions.  And, now Error 404 that some outlets are focusing on "pop-up" banner ads it's really distracting.

However, they are revenue.  And, for folks who create, sell, and push banner advertising we understand.

Our recommendation is that unless the media company is GIVING you the banner ad to make the sale.  Forget about it.  Here's why:

There are better ways to getting consumers to notice your product or service:

  • Engagement - Advertising/Marketing takes work. Simply buying an ad (any ad) can be a waste of time and money if you don't have the engagement behind the advertising.  Talk to your customers...more;
  • Video - When we look at click through rates (CTR) for banner ads it comes in at about 0.11 %. However when you look at the CTR for mobile video a staggering 11.8 %.
  • Native Advertising - This is organic marketing that simply engages the consumer and feels "natural" in the digital stream. We like a bunch and when combined with video...it rocks.

Basic to all of this is that you must know to whom you are marketing. If you know your consumer you can drive more in that direction.  And, in this case if you are selling a specific into a specific market perhaps banner ads will work.  Know thy customer!

Here's a link to the Click Through Rates in Digital Advertising.

Thanks for reading!

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Mobile Doesn't Matter?

Being able to connect your message with your target consumer has never My Emma Opens Desk vs Mobile been easier or more complicated.  We've got all sorts of tools from email campaigns, traditional media, social media and so much more. That's why these latest statistics are so important.

We've been telling our clients, and anybody else who might listen, that having the ability for your message to be seen and understood by mobile devices is so critical. And, I've got proof (I know, you like the proof part.)

We do a weekly newsletter that highlights our guest list for the daily business broadcast, Insight on Business the News Hour.  The percentage of people who open the email is pretty good, averaging about 34%.  How they are getting the email is even more astounding:  About 36% of the folks who open the newsletter do so on...wait for it...mobile.

Mobile is responsible for over a third of our readers.

So, how about you?  Can your message be seen by your target market? Can your website be used by your target market?

Or...not?

Mobile Matters...

Need some help getting there?  Ask your local advertising agency or give us a call...love to chat about the opportunity! 

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We've Got Work To Do...

Yesterday I had the pleasure of addressing 40 leaders from the world of Woman work to do
tourism in Central Iowa. The program was 5 in Twenty-Four "Five things any business can do in 24 hours to maximize its brand."  These are all low cost to no cost proven methods of marketing.  And, yes, they work.

When I got to the part regarding social media and asked how many in the audience had incorporated a blog into their marketing strategy seven hands went up. Seven out of forty.

There is work to be done and here are four solid reasons why blogging should be one of your marketing tools:

  • Blogging Gives You "Voice": Sure you have a website but what is your "back-story"?  What nuggets can you share with visitors poking around on the Internet that will drive traffic back to you?  We think...plenty.
  • Blogging Offers Another "Touch Point": Again, you should want to maximixe the ways in which you reach out to consumers. A well crafted blog does just that.
  • Blogging - A Quick Alternative: We get it. Changing your website two or three times a week is a pain.  However, creating a blog that tells the story only you can tell is quick, easy and interactive.
  • Blogging Improves Your Skills: You have a story to tell and by sitting down and sharing those stories you will improve your story-telling skills.  And, remember, people react to...stories.

Thank you, Central Iowa Tourism Region for your warm reception!

If your business, for profit or non-profit, isn't incorporating a blog into your marketing efforts you could be missing out on...opportunity.  What do you think?

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Insight Advertising, Marketing & Communications is a full service advertising agency based in the Des Moines Metro and the fuel that powers Insight on Business, The News Hour. Our Twitter Handle is @InsightADV and our Facebook Page is right here.

Thanks for reading!

 

 

Consumers Ignoring Your Marketing Message?

The published study from Pure360 in the United Kingdom titled, Man Noise"Confessions of a Shopping Nation" tells us that three-quarters of UK consumers actively ignore all types of marketing messages and 59% feel overwhelmed by the sheer amount of marketing information.

Those are pretty big numbers.  But, it gets worse.  The study also found the vast majority of consumers, 64%, said that social media and the Internet in general have very little influence on their purchasing decisions.

What's going on?

Noise.

Noise because most companies have really no idea on how to connect with consumers.  We see it everyday. Each Tweet or each Facebook Post has a "sales message" attached to it. There is very little creativity in the message.  Zero ability to understand organic marketing. It's all...noise.

At the end of the day it is no surprise, to us, that consumers are tuning you out.  They don't want to be force fed...noise.  They want a brand they can trust, real people they can communicate with. They want a product or service that isn't shouting but...helping.

How do you do that?  Three suggestions:

  • Stop Selling - Start Engaging:  If over 20% of your social media posts are about selling something you are creating noise.  Stop it...today. Tell the back-story of your business. Share interesting images, video and stay light;
  • Share Information:  If consumers are seeking information about a wide range of products and services become a voice of assistance and not a carnival barker.  Move your blog to one of helping folks better understand your area of expertise;
  • Do It Well: Just because you know everything about "Self-Weasel-Winding Torque Inducers" does not mean that you know how to market them.  Get some help for crying out loud. Marketing/Advertising companies do this every day. 

There are dozens of ways to connect with consumers but noise is not one of them.

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Insight Advertising, Marketing & Communications is a full service advertising agency based in the Des Moines Metro and the fuel that powers Insight on Business, The News Hour. Our Twitter Handle is @InsightADV and our Facebook Page is right here.

Thanks for reading!