Insight on Business is a daily 90-minute radio/tv show about advertising, marketing, consumer trends and best business practices. We're part of Des Moines Local...LIVEand you can watch/listen live today at 12:30PM Central.
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We're excited that our friend Tim McCann from Deck the Walls will be our in studio guest this afternoon. More on Tim and why Tim right after this...
It's nuts. That's the consumer/public relations fall out from this weeks dust up between Legends American Grill owner Mark Rogers and Des Moines Public School teacher Marsha Richards who circulated her complaint using the school e-mail system. We told you our thoughts on the matter yesterday...strictly from a public relations side of things. Now there is a "Fan" page on Facebook that encourages people to boycott Legends. At last count there were nearly 2,238 "fans" or "friends" that seem to agree that somebody at Legends needs to be flogged in public yet. Here is the story from the Des Moines Register.
How sad...and silly. But, all this points out a huge issue that many in business fail or have chose to ignore. The Internet is a great place to find information, the Internet is a great place to sell your products and services, the Internet is a great place to interact with people and build relationships. But...if you don't use it correctly and know how to build relationships. This morning we heard yet another story about poor customer service and a public claim on Twitter regarding Homemaker's Furniture of Urbandale. We'll share that...and our overall thoughts in the first half hour today.
Just the day for Tim McCann from Deck the Walls to come in and talk about his business, his marketing issues and how the economy has changed the way he does business. But...and we'll talk about it...how do small business owners react to issues like this? We'll have a great and open conversation with our friend Tim McCann of Deck the Walls in the one o'clock hour. Join us?
Insight on Business with Michael Libbie is a production of our advertising agency, Insight Advertising, Marketing and Communications. We'll be monitoring Twitter during the show: @MichaelLibbie and you can also use the chat. All of this is brought to you by:
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