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BlogaNostra - Des Moines Group and Don Sansone

What If Your Employees Were Like This?

Michael_and_ron As you can see...we're gearing up for the 2007/2008 Iowa Stars Hockey Season.  I know...we're a little nuts about this sport and we're darn lucky to have the farm club for the Dallas Stars here in Des Moines.

As the calendar gets closer (just 38 days away) to the first puck drop of the season we're washing jerseys and unpacking the Iowa Stars posters, pucks and (of all things) bobble heads, I get a timely note from an employee of the Wells Fargo Arena.  I'm sharing this with you...because it's really a remarkable letter and something folks should point to as a baseline for employee participation.

John_jayne John Jayne is the usher in Section 104...our section.  He has been the regular usher there for the past two years.  While on duty he has been spectacular.  Always considerate, asks about the family and goes out of his way to be of service.  His e-mail of today is no different:

"I just wanted to let you know that The Arena this year has asked for staff ushers for the Stars and Energy (basketball) seasons.  This is to have regular ushers at each section for every game. (unless illness, etc.)  Before, it was whoever was available and we were assigned a spot.  I have been appointed officially to the 104-105 section again this year.  Just wanted you to know that."

Pretty good to this point huh?  John had one more sentence:

"I'm looking forward to seeing and serving everyone again, and hope this will be a fun and successful year."

Ahhhhhhhh....  And, no the Wells Fargo Arena/Global Spectrum folks didn't ask him to do this...he just did. 

Employers often bemoan the lack of positive, engaged and loyal employees.  Wells Fargo Arena officials have a jewel here...we thought you might like to know.

Michael P. Libbie - Insight Advertising, Marketing & Communications where we celebrate the good stuff...daily.