Every once in a while we experience a positive customer service experience. True, they are getting to be fewer in number, but when they do happen it is a major breath of fresh air.
Here are a couple of examples.
If you read this publication from time to time you've perhaps learned of our miserable DISH Network story. After awhile it became a game of sorts. But, nobody was winning. My wife suggested that we call the local guy that had put the system in and quit trying to get service from DISH Network. I called Phil Shaw at 9am and he was at the house by 1:30 that afternoon.
Phil Shaw is the owner of City Satellite here in Des Moines. It's a small, very small, business that got started because Phil saw so many bad customer service issues he decided to go out and make it happen on his own.
"I've been doing install work for a long time and I saw how some of these major companies just failed to follow up. I honestly felt bad for their customers. I knew I could do better." Phil has been "on his own" for about 90 days. We wish him well. If you want to make contact, send him an e-mail.
The other recent experience was with April from Orbitcom. Orbitcom is a telephone company out of Sioux Falls, South Dakota. For years I've struggled with Quest trying to get them to reduce my rates, bundle services, etc. Without any luck.
So, I was in the mood to switch when April called our office. The seamless sign up and ability to answer questions got my interest. So, I did make the switch for our business. Will they come through? We'll let you know. At this point it is a leap of faith.
But I can tell you, if the follow up customer service from Orbitcom is as good as the customer service representative. You'll be hearing more from us.
Have any GOOD customer service stories? Spread them around!
Michael P. Libbie - Insight Advertising, Marketing & Communications...thanks for reading.