I knew there would be a teachable moment on the trip from Des Moines to Phoenix for the FEMA (Farm Equipment Manufacturing Association) spring conference. And it came really quickly...
It wasn't the surprise of the $15 "Luggage Fee" on US Airways. (No, it was not overweight...they just charge you to put luggage on the plane.) It wasn't the $2 price tag for the Diet Coke. (We do expect that after all..) It wasn't the rush to the gate...
It was the "Safety Instructions" that got me. "Donna" was doing to talking on the DSM to Phoenix flight and "Sam" was doing the demo. We went through the exits, the O2 masks and the seat belts. It was when we got to the part about the "floatation device" that it got fun.
"In the very, VERY unlikely event we experience a water landing between Des Moines and Phoenix your seat cushion doubles as a flotation device. Pick up the cushion and put your arms through the straps and make your way to the exit. Upon exiting the aircraft the seat cushion becomes complementary."
I laughed, the guy next to me laughed...in fact snickers could be heard throughout the plane. When "Donna" came buy for my water order I told her she made the trip and all the lousy stuff went away.
It's not what I expected....and I told her and said, "Thank you". These folks often have a tough job...but this time a little lightness helped...in a very big way. Maybe we sometimes take our jobs a little too seriously?
Michael P. Libbie - Insight Advertising, Marketing & Communications where we hope we don't get anybody in trouble....for saying nice things. www.InsightCubed.com