There's some major trouble brewing in the restaurant industry and it's going to take some time to get it fixed. Let me set this up for you...here in the Des Moines Metro there isn't a week that goes by where we don't learn of yet another restaurant opening its doors. While that may seem like progress there is something else going on: No workers.
I know of two owners who have put restaurant openings on hold because they cannot find help. There is a lack of servers, cooks, chefs, dishwashers...and those two owners know the market.
Meanwhile corporations are draining the market dry. After all...Hy-Vee might pay a lower salary for cooks...but they offer benefits.
If it is true that consumers control the brand then the restaurant industry needs to up their game and share with consumers what a great career food service can be. But it is going to take time and money.
In Europe a server is more highly treasured than a banker or attorney. Why? Because the industry there has built a brand on high quality, low turnover and knowledge. Servers in Europe are...professional. Here they are often looked down on.
I've been told that the Iowa Restaurant Association has a plan to move this forward...they can't start soon enough...we're hungry.