Blue Microphones Customer Service ROCKS!
April 19, 2017
Our advertising agency is what fuels and powers Insight on Business the News Hour the only daily, hour-long business news broadcast in the Midwest (Outside of our friends at WBBM in Chicago). When on the road and away from the studios of our friends at The Des Moines Radio Group we use a Yeti microphone from Blue Microphones out of Westlake Village, California. It's easy to transport, has great sound quality and works directly with a USB into the computer. We also love it that with a dial we can flip from directional (one voice facing the mic) to an interview format where BOTH sides of the microphone are live.
It's a beautiful piece of equipment.
We like them so much that we've got three of 'em...no really!
Not long ago one of the mics refused to stay connected to the USB port. The cord...just fell out of the bottom of the mic. Don't know if it was wear or if the part was bad...it just wouldn't work. So...called Blue Microphones and their ALWAYS chipper customer service person walked us through the steps to get it back to the company for repair or replacement.
A brand new Yeti arrived in the mail this week.
No questions, no back to back emails, no calls...just replaced.
I want you to know how much we appreciate the culture of this company and for how well they took care of us. Seriously...if you're looking for a business partner and not just a retailer... go...BLUE.